REFUND & CANCELLATION POLICY

Last Updated: May 2026

This Refund & Cancellation Policy governs subscriptions, participation, wallet-related services, and operational processing within the Anchor Gold platform and ecosystem.

1. GENERAL POLICY

  • Participation within Anchor Gold is voluntary and subject to operational procedures, compliance requirements, and applicable laws.
  • By activating subscriptions or using platform services, users acknowledge and accept this Refund & Cancellation Policy.

2. SUBSCRIPTION CANCELLATION

Users may request cancellation of subscriptions or participation subject to:

  • Operational procedures
  • Verification requirements
  • Compliance reviews
  • 30 day calendar month notice is required

Cancellation requests may require identity verification before processing.

3. REFUND POLICY

Platform, administration, compliance, operational, processing, or activation fees may be non-refundable once services, processing, verification, wallet activation, or allocation procedures have commenced.

Refunds, where applicable, remain subject to:

  • Operational review
  • Transaction status
  • Verification procedures
  • Applicable legal obligations

4. GOLD & ASSET ALLOCATIONS

Users acknowledge that:

  • Precious metal pricing fluctuates
  • Allocation values may change over time
  • Conversion spreads or fees may apply
  • Redemption or conversion may require additional procedures

Previously processed allocations may not always qualify for reversal once operational settlement or allocation procedures have been completed.

5. PROCESSING TIMES

Refunds, cancellations, reversals, or account closures may require reasonable operational processing time. Delays may occur due to:

  • Compliance verification
  • Banking procedures
  • Technical reviews
  • Transaction investigations
  • Operational requirements

6. ACCOUNT RESTRICTIONS

Anchor Gold reserves the right to suspend, delay, restrict, or withhold processing where:

  • Suspicious activity is detected
  • Fraud concerns arise
  • Compliance obligations require review
  • Verification remains incomplete
  • Legal obligations apply

7. THIRD-PARTY SERVICES

Certain services may involve third-party providers including:

  • Payment processors
  • Wallet infrastructure providers
  • Operational service providers
  • Verification partners

Third-party processing conditions or timelines may affect refunds, reversals, or cancellations.

8. NO GUARANTEED TIMELINES

Anchor Gold does not guarantee fixed processing timelines for:

  • Refunds
  • Reversals
  • Redemptions
  • Wallet closures
  • Account cancellations

All processing remains subject to operational and compliance procedures.

9. CONTACT INFORMATION

10. IMPORTANT NOTICE

By using the platform, users acknowledge and accept that refund, cancellation, redemption, and operational processes remain subject to platform procedures, compliance requirements, custody structures, verification standards, and applicable laws and regulations.